Return Policy

We at Film Patients strive to give you a quality product of your choice. However if you are not happy with the Products you have received for any reason, you can mail us at sales@filmpatients.com and mail the product to us at the following address in the mail.

Items will have to be unused and returned in their original packaging within 15 days of delivery.

 

What is Film Patient's Exchange Policy?

If you are unhappy with the Products that you have received, you can send it back to us within 15 days of the delivery. We will either replace it with another product of the same value, or offer credit on a future purchase in the form of a Film Patients Voucher.

 

How do I send the product back?

You can send it back to us via a cost effective courier company or registered post. 

 Reverse pickup will be arranged only in the following conditions.

  • Product damaged when received.
  • Product is defective in any way.  

     

    Will I have to pay for returning the products?

    Yes, you will have to bear the postal charges for sending your products back to us.

     

    I have received a wrong / defective product. How do I proceed?

    Please send the product back to our address using the same process mentioned above. We will reimburse you for the entire amount you spend on returning the products to us in the form of a Film Patients voucher.

     

    Can I get a refund on a cancelled order?

    Refund will be processed through same mode within maximum of 10 working days. Customer can cancel the order within 1 hour after placing the order

     

    If you have any further questions about the return/exchange policy then please contact us at sales@filmpatients.com