FAQ

ABOUT US

What is Film Patients?

A little bit of talent, an unending love for movies and the will to do anything to make our dreams a reality. Indian films and it's history deserves a spot in not just the minds of our people but in their homes too. Join our family and let's bring a 5th dimension to cinema. 

Film Patients is India’s Movie Merchandise Destination. While the West has a thriving movie merchandise culture, we wanted to bring the same to India, a country where Cinema is the most worshipped religion, probably after Cricket.

We are launching with eye-catching, affordable T-shirts, posters, Phone Cases , Coffee Mugs , Tote Bags , Notebooks and many more inspired by movies and their subsequent pop culture, and will be releasing other products as well.  We would also take custom orders for individuals, groups or fan clubs.

Send us a mail at sales@filmpatients.com for any queries whatsoever.

 

PRODUCT AND SIZING INFO

T-Shirts

 What T-Shirt sizes do you have? 

We use high quality 100% cotton fabric that is soft to feel and comfortable to wear. Shrinkage if any will be within acceptable industry norms.

Our sizes run from S to XXL.

 What kind of printing is used for the T-Shirts?

Depending on the design, we use high quality screen, Transfer ,DTG and Sublimation printing.

  

What are the washing instructions for Film Patients Tees?

  • Machine wash.
  • Wash in cold water, use mild detergent, dry in shade, do not iron directly or scrub on print, do not bleach, do not tumble dry.
  • Dry on flat surface as hanging may cause measurement variations. 

Posters

What material is used for Film Patients posters?

All Film Patients posters are digitally printed on high-quality matte-card paper.

 

What is the standard size for Film Patients posters?

All Film Patients posters come in both A3 and A4 sizes.

 

How are the posters packed and delivered?

Our posters are packed in high-quality, thick cardboard poster tubes.

 

DISCOUNTS & GIFT VOUCHERS

Can I avail any Discounts?

We have discounts and sales often and we always post their details on our Social Networking Sites.We also distribute coupons to our customers from time to time, you can redeem these coupons by entering the coupon code on the Shopping Cart page before checking out with your order.

  

PRIVACY

What information does Film Patients store?

We respect your privacy. The only information we collect is your name, email, contact number and billing address. This information is just used for internal record keeping and we do not share it with any third party.

Film Patients does not store any Credit/Debit card or bank account information. All this information is handled by PayU Money which is our certified, secure online payment gateway partner.

Read our Privacy policy to learn more.

 

PAYMENT DETAILS

What payment options does the secure PayU Money gateway offer?

Our PayU Money payment gateway accepts  Indian credit cards (MasterCard/Visa), Amex Cards Issued in India, All Net Banking, All Debit Cards, Cash Cards & Mobile Payment as payment options.

We also provide PayPal facilities for International Customers.

Can I pay by cash when my order is delivered?

Yes, we do offer Cash on Delivery to most locations in India.

 

SHIPPING

What are the Shipping Charges?

Film Patients offers free shipping across India for  paid orders with order value greater than Rs. 100.

For COD orders we charge an amount not exceeding Rs.75 as COD collection charge.

Do you accept international orders?

Yes, we do accept International orders. You can place the order on the website and use the PayU payment gateway and PayPal Interface.

Shipping charges will be clearly mentioned on the checkout page after you enter your shipping address before making the payment.

You will be required to pay customs charges (if any) when your order reaches your local customs office. 

 

 

For any other queries, please write to us at sales@filmpatients.com



Do you offer Cash on Delivery(COD)?

Yes, we do offer Cash on Delivery(COD) as one of the payment options only for orders across India. 

 

 

How long will my order take to deliver?

Orders within India are usually delivered within 5-10 working days. 

International order will take 7 - 10 days to get processed and then 5-10 days to be delivered depending on the location.

How can I track my order?

 The respective tracking number and Link will be provided to you by E-mail and SMS after the transaction.

 

RETURN POLICY

What is the Film Patients Return Policy?

If you are unhappy with the t-shirt that you have received, you can send it back to us within 15 days of the delivery. We will either replace it with another product of the same value.

Please shoot a mail to sales@filmpatients.com with the subject as ‘Return/Replacement Request’ and we’d be glad to help you out with the same.

To know more, check out our Return Policy page.

 

PRODUCT STOCK

Product Availability

If the product you want to shop is currently out of stock, please drop us a mail at sales@filmpatients.com, and you will be notified when our fresh stock arrives.